Hero: Client Testimonials

Client Testimonials

We will never tire of hearing our clients sing our praises! More importantly, we love knowing that we made a difference. Find out what our clients have to say about their experience at Thurston First Bank.


Uncommon dedication.

"From our very first contact with Thurston First, they have been unfailingly responsive and timely. We love the fact that when we call, we always get a real person. They are professional, friendly, and knowledgeable and are responsive to our inquiries. We wanted a local bank that was stable, ethical, and could meet the expanding needs of our growing company. We needed a financial partner that made our lives easier, not harder. We found all of that at Thurston First Bank."

—Jill Grenier, Cascadia P.M., LLC



Value redefined.

"We switched to Thurston First Bank after twenty years with another bank. We’ve been delighted with the service and response. The Mobile Branch is an amazing feature. Imagine…a bank that comes to you!" 

—Bob Knudson, Casa Mia


After years of impersonal banking with a national bank, Dr. Banner wanted a banker who actually understood his practice’s needs and took a personal interest in its growth. "Thurston First Bank offered the convenience of Mobile Branch, eliminating daily trips to the bank. In addition, they offered lending, electronic payment and banking solutions, maximizing operational efficiencies."

—Brant Banner, DDS, Banner Family Dental 



Innovative solutions.

Robert cites the ACH service alone for saving his company thousands of dollars per year in transaction fees as well as reducing the monthly credit card reconciliation process from three days to three hours. "That kind of solution is valuable, but it’s the way Thurston First Bank services my account that you can’t put a price on. This was clearly one of the best business decisions we’ve made. I can see them being a lifetime bank.”

—Robert Ray, R.L. Ray Violin Shop, LLC 


"Thurston First bank was able to take a company which kept track of all their transactions with paper and pencil to a company that is benefiting from technology. We've moved from the 20th century into the 21st with the help of their skilled and professional staff. Today, we offer a direct debit program, remotely process our deposits, and enjoy the ease of integrating our accounting and payment solutions all with the help from our banker. We believe in customer service the old fashioned way and so does our bank." 

—Phil Gothro, Scenic Shores Water Company



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